Return & Refund Policy

At indure.store, we want you to be satisfied with your purchase. If you are not satisfied with a product, you may request a return and refund in accordance with the terms below.

Return Period

You may request a return within 5 days of receiving your order.

To request a return, contact us at support@indure.store and provide your order number, the reason for the return, and any relevant photos or information about the product.

Return Eligibility

Products are eligible for return provided that:

• The return request is made within 5 days of delivery.

• The product is returned in reasonable condition.

• The product has not been intentionally damaged, misused, or altered.

• The product is returned with its original packaging and accessories where reasonably applicable.

We reserve the right to refuse a return if the product has been intentionally damaged, misused, altered, or otherwise does not meet the return conditions.

Refunds

Our resolution for an approved return is a refund only. We do not provide exchanges or replacement products unless we agree otherwise.

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method, subject to the processing procedures of the payment provider.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

Return Shipping

Customers should contact us before sending a product back. We will provide return instructions where applicable.

Unless otherwise agreed by us, return shipping costs are the responsibility of the customer.

If a product is received damaged, defective, or materially different from what was ordered, please contact us at support@indure.store as soon as possible with details and supporting photographs so that we can review the issue.

Damaged or Incorrect Products

If you receive a product that appears damaged, defective, or different from the product you ordered, contact us at support@indure.store.

Please include:

• Your order number

• A description of the issue

• Photographs or video showing the issue, where applicable

We will review the information and determine the appropriate resolution in accordance with this policy.

Non-Returnable Situations

A return may be refused where:

• The return request is made more than 5 days after delivery.

• The product has been intentionally damaged or misused.

• The product has been altered or modified.

• The product cannot reasonably be identified as the product purchased from us.

• The customer fails to follow the return instructions provided by us.

Contact Us

For return or refund requests, contact:

Email: support@indure.store
Phone: 03346608676
Office/Visit Address: Muhammad Pura, Gali No. 5, House No. 5, Toba Tek Singh, Punjab, Pakistan

Please do not send a product back to the address above until you have contacted us and received return instructions.

Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page and will apply from the date they are published.

Last updated: August 22, 2026