Privacy Policy

Last Updated: September 27, 2026

This Privacy Policy explains how Indure, operating through indure.store (“Indure,” “we,” “us,” or “our”), collects, uses, processes, stores, and discloses personal information when you visit our website, purchase products, create an account, communicate with us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to offer our products and services.

By accessing or using indure.store, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, storage, or disclosure of personal information, this Privacy Policy will govern those privacy-related matters.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be associated with you.

The information we collect depends on how you interact with our website, the products or services you use, your location, and applicable legal requirements.

We may collect the following categories of personal information.

Contact Information

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Other contact information you provide

Payment and Financial Information

When you make a purchase, we or our authorized payment providers may process information including:

• Payment method
• Credit or debit card information
• Bank or financial account information
• Billing details
• Transaction information
• Payment authorization information
• Payment confirmation
• Refund information
• Other payment-related details

Payment information may be processed directly by Shopify or third-party payment processors. We may not directly receive or store complete card details where those details are securely handled by our payment providers.

Account Information

If you create a customer account, we may collect:

• Username
• Authentication information
• Account preferences
• Saved settings
• Account activity
• Other information associated with your account

You are responsible for maintaining the confidentiality of your account credentials.

Order and Transaction Information

We may process information about:

• Products you view
• Products added to your cart
• Wishlist activity
• Purchases
• Order history
• Returns
• Refunds
• Exchanges
• Cancellations
• Shipping and fulfillment
• Previous transactions

Communications

When you communicate with us, we may collect information contained in:

• Customer-support requests
• Emails
• Contact forms
• Complaints
• Feedback
• Return requests
• Refund requests
• Other communications

Device and Technical Information

We may automatically receive technical information including:

• IP address
• Device type
• Browser type
• Operating system
• Network information
• Browser identifiers
• Device identifiers
• Other technical information

Usage Information

We may collect information about your use of our website, including:

• Pages visited
• Products viewed
• Website navigation
• Shopping activity
• Actions taken on the website
• Date and time of access
• Other interactions with our services

2. How We Collect Information

We may collect personal information through several sources.

Information You Provide Directly

We collect information you provide when you:

• Place an order
• Create an account
• Contact customer support
• Complete a form
• Request a return or refund
• Subscribe to communications
• Participate in an offer or promotion
• Otherwise communicate with us

Information Collected Automatically

Certain information may be collected automatically through:

• Cookies
• Browser storage
• Pixels
• Server logs
• Analytics technologies
• Similar tracking technologies

Service Providers

We may receive information from service providers involved in operating our business, including:

• Shopify
• Payment processors
• Payment gateways
• Banks and financial service providers
• Shipping companies
• Fulfillment partners
• Analytics providers
• Technology providers
• Customer-support providers

Other Third Parties

Where permitted by applicable law, we may receive information from business partners and other third parties.

3. How We Use Personal Information

We may use personal information for the purposes described below.

Processing and Fulfilling Orders

We may use your information to:

• Process orders
• Confirm purchases
• Process payments
• Fulfill orders
• Arrange shipping
• Provide delivery updates
• Process returns
• Issue refunds
• Process exchanges
• Handle cancellations
• Maintain transaction records

Payment Processing

Necessary information may be processed or provided to authorized payment partners to:

• Authorize transactions
• Process payments
• Confirm payments
• Detect fraud
• Prevent unauthorized transactions
• Process refunds
• Resolve payment disputes
• Maintain financial and transaction records

Customer Support

We may use your information to:

• Answer questions
• Respond to inquiries
• Provide customer support
• Resolve complaints
• Process returns
• Handle refunds
• Provide order updates
• Maintain our customer relationship

Improving Our Services

We may use information to:

• Improve our website
• Improve products and services
• Analyze customer activity
• Improve the shopping experience
• Personalize certain features
• Identify technical problems
• Improve business operations

Marketing and Advertising

Where permitted by applicable law, we may use information to:

• Send promotional emails
• Communicate offers
• Recommend products
• Display relevant advertising
• Measure marketing performance

You may unsubscribe from promotional emails through the unsubscribe mechanism provided in those communications.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to your orders, payments, account, security, returns, refunds, or customer-support requests.

Security and Fraud Prevention

We may process information to:

• Authenticate users
• Protect customer accounts
• Prevent fraudulent transactions
• Detect suspicious activity
• Investigate abuse
• Protect payment systems
• Protect our website and infrastructure
• Prevent unauthorized access

Legal and Compliance Purposes

We may use information when necessary to:

• Comply with applicable laws
• Satisfy regulatory requirements
• Respond to lawful government requests
• Respond to court orders
• Enforce our agreements
• Protect our legal rights
• Resolve disputes
• Investigate potential violations

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve our website.

These technologies may help us:

• Remember customer preferences
• Maintain shopping carts
• Authenticate customers
• Analyze traffic
• Improve performance
• Detect fraud
• Personalize content
• Support advertising
• Understand website activity

You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect important website functionality, including shopping-cart, account, checkout, security, or personalization features.

5. How We Share or Disclose Personal Information

We may disclose personal information where reasonably necessary to provide our products and services or operate our business.

Shopify

Our store is powered by Shopify.

Shopify may process information necessary to operate, secure, maintain, and improve the e-commerce services supporting our store.

Payment Providers

We may provide required information to:

• Payment gateways
• Banks
• Card networks
• Payment processors
• Fraud-prevention providers
• Other authorized financial service providers

This information may be necessary to process transactions, authenticate payments, issue refunds, prevent fraud, and resolve disputes.

Shipping and Fulfillment Providers

To fulfill and deliver orders, we may share necessary information such as:

• Customer name
• Shipping address
• Email address
• Telephone number
• Order information

with logistics providers, couriers, suppliers, warehouses, or other fulfillment partners.

Technology and Service Providers

We may work with third parties providing:

• Website technology
• Hosting
• Analytics
• Cloud infrastructure
• Customer support
• Security
• Marketing
• Data processing
• Fraud prevention

Business Partners

Where permitted by applicable law, information may be shared with business or marketing partners for legitimate operational or promotional purposes.

At Your Direction

We may disclose information where you request, authorize, or consent to such disclosure.

Business Transactions

Information may be transferred as part of:

• A merger
• Acquisition
• Sale of business assets
• Corporate restructuring
• Financing
• Bankruptcy
• Transfer of business operations

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with law
• Respond to legal proceedings
• Respond to lawful governmental requests
• Prevent fraud
• Protect customers
• Protect our rights
• Protect the rights or safety of others

6. Relationship With Shopify

indure.store is powered by Shopify.

Shopify processes information regarding customer access to and use of our online store to provide and improve its e-commerce services.

Information submitted through our store may therefore be transmitted to Shopify and service providers operating in countries different from your own.

Shopify may also independently process certain information as described in its own privacy documentation.

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:

https://privacy.shopify.com/en

7. Third-Party Websites

Our website may contain links to third-party websites, platforms, applications, or services.

We do not control third-party websites and are not responsible for their:

• Privacy practices
• Security
• Content
• Policies
• Terms
• Accuracy
• Availability

You should review the privacy policy and terms of any third-party website before providing personal information.

8. Children's Privacy

Our services are not intended for children below the applicable age of majority in their jurisdiction.

We do not knowingly seek to collect personal information from children where parental or guardian consent would be legally required.

If you believe that a child has improperly provided information to us, please contact us.

Where required, we will take reasonable steps to investigate and appropriately delete such information.

9. Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Misuse
• Loss
• Alteration
• Destruction

However, no electronic transmission, database, website, payment platform, or information system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

Customers should also protect their account credentials and avoid sending sensitive information through unsecured communication channels.

10. Data Retention

We retain information for as long as reasonably necessary for legitimate business and legal purposes.

Factors determining retention periods may include:

• Order fulfillment
• Active customer accounts
• Customer service
• Returns and refunds
• Financial record keeping
• Tax or accounting requirements
• Fraud prevention
• Payment disputes
• Contractual obligations
• Legal requirements
• Enforcement of our policies

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of as appropriate.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights relating to your personal information.

These rights may include:

Right to Access

You may have the right to request access to certain personal information we maintain about you.

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to applicable exceptions and legal obligations.

Right to Data Portability

Where applicable, you may have the right to receive certain information in a portable format or request its transmission to another organization.

Marketing Preferences

You may unsubscribe from promotional emails using the unsubscribe mechanism provided in those messages.

We may continue sending non-promotional messages relating to:

• Orders
• Payments
• Customer accounts
• Security
• Returns
• Refunds
• Customer support

Identity Verification

We may need to verify your identity before processing certain privacy requests.

Where permitted by applicable law, you may authorize another person to make a request on your behalf. We may require evidence of that authorization.

12. Non-Discrimination

Where provided by applicable law, we will not unlawfully discriminate against customers for exercising applicable privacy rights.

13. Complaints

If you have concerns about how we process your personal information, contact us using the details listed below.

Depending on where you live, you may also have the right to contact an appropriate privacy or data-protection authority.

14. International Data Transfers

Because we operate an online store serving customers in multiple locations and use international technology and service providers, personal information may be transferred, stored, or processed outside the country in which you live.

Where applicable law requires safeguards for international transfers, appropriate legal mechanisms may be used.

For applicable transfers involving the European Economic Area or United Kingdom, recognized safeguards such as Standard Contractual Clauses or equivalent mechanisms may be used where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business
• Products or services
• Technology
• Service providers
• Legal requirements
• Regulatory requirements
• Operational practices

When changes are made, we may update the “Last Updated” date at the beginning of this policy.

Where legally required, we may provide additional notice of material changes.

16. Contact Information

If you have questions regarding this Privacy Policy, your personal information, our privacy practices, an order, or another customer-support matter, you may contact us using the information below.

Indure / indure.store

Website: https://indure.store

Primary Customer Support:
support@indure.store

Additional Support:
support@frontiors.com

Administrative Contact:
admin@frontiors.com

Phone:
+92 334 6608676

Office Address:
Muhammad Pura, Street No. 5, House No. 2
Toba Tek Singh 36050
Punjab, Pakistan

For privacy-related requests, please provide enough information for us to understand your request and, where necessary, verify your identity.